Refund policy

Choshelli Closet Return Policy

Last Updated: [Date]

Thank you for shopping at Choshelli Closet! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help. Please read our return policy carefully.

Returns

1. Eligibility:

   • Items can be returned within 30 days of the delivery date.
   • Items must be unused, unworn, and in their original packaging with all tags attached.

2. Non-Returnable Items:

   • Gift cards
   • Sale items marked as final sale
   • Items that have been personalized or customized

How to Initiate a Return

1. Contact Us: Email our customer service team at  with your order number and reason for return.

2. Return Authorization: You will receive a return authorization (RA) number. Please include this number with your return.

3. Pack Your Item: Securely package the item in its original packaging. Include all accessories, tags, and any documentation.

4. Shipping:

   • You are responsible for the return shipping costs unless the item is defective or an error occurred on our part.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges

• If you need to exchange an item for a different size or color, please initiate the return process as outlined above and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery for a replacement or refund.

Questions?

If you have any questions about our return policy, please reach out to our customer service team at [email@example.com] or call us at [phone number].

Thank you for choosing Choshelli Closet! We appreciate your business and look forward to serving you again.